Citizens Advice helps everyone.
Citizens Advice Bucks provides free advice to people living in High Wycombe, Aylesbury Vale, and the Chilterns. We merged from three former charities to create a Bucks District wide charity. We have over 155 staff and volunteers all committed and trained to help you with free, expert, confidential and independent advice. We help with:
- Benefits advice
- Housing advice
- Homelessness advice
- Employment advice
- Help with family problems
- Hate crimes
- Immigration
- Applying for blue badges
- Pensions advice
- Money and debt advice
- and much more….our list of advice areas is endless
However you get in touch, you will be helped by our same expert and caring team of advisers.
Who we are and what we do
Citizens Advice Bucks is a registered charity that helps everyone, whatever their problem, to find a way forward. Established on 1st April 2021, we formed from three extremely well established advice charities that have had decades of experience delivering advice in our communities. Our team are all experts, trained to provide accredited and qualified advice. That means everything we tell you is legally compliant.
We can all face problems that seem complicated or intimidating. At Citizens Advice Bucks we believe no one should have to face these problems without good quality, confidential and independent advice. Not everyone can afford a lawyer if they find themselves with a legal problem. We often help people with advice that cannot be helped in other ways, and all our advice is legally accredited by a body called AQS and the Money Advice and Pensions Service. This means we can give qualified financial advice to people in debt or money problems, or help with complex problems like being an asylum seeker.
That’s why we’re here: to give people the knowledge and the confidence they need to solve the problems they are facing.
We speak up for our clients
No one else sees so many people with so many different kinds of problems, and that gives our charity a insight into the challenges people are facing.
With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. That’s what we really care about, we are here to make things easier for our community.
We see how problems can be linked. We will try to help with the underlying cause of problems and try to make sure they don’t get worse. In doing so we save the government and public services a huge amount of money each year. Our clients often also find themselves better off for getting in touch with us.
We make a difference
- Benefits (42%)
- Debt (13%)
- Housing (10%)
- Employment (7%)
Our history
Citizens Advice Aylesbury was established in 1969, under the then name of Citizens Advice Bureau. By April 2021, Citizens Advice across the county merged to become one charity under Citizens Advice Aylesbury to become Citizens Advice Bucks, and by April 2022 we took over all of the services across the County, making us a £1.4m a year charity with approximately 130 staff and volunteers.
During the pandemic, we expanded a success advice line to take calls, and this has by far become one of the most popular channels for reaching us. It is not hard to see why when so many people we help have disabilities, dependent children or are living in hardship that a phone call is easier than making a trip out (and cheaper too, phone calls to us are free).
We are expanding our digital services now too, so we can reach many more people a year. In 2021-2022, we helped nearly 12,000 people with 34,000 issues, but over 200,000 saw our digital online posts as well as our campaigning materials. We have also increased our media reach, which has helped us to educate the public on emerging issues as they happen.
