After a career in the University of London and at the Law Society of England and Wales, Jane has held non-executive roles at the Care Quality Commission, Healthwatch England (Chair), Thames Valley Strategic Health Authority (Chair), the Gangmasters Licensing Authority (Vice Chair) and as an advisor on governance at the Institute of Directors. She is a Chartered Director. Her work with Citizens Advice began in 2000 when she became Chair of Buckingham Winslow & District CAB. She went on to sit on several committees, regionally and nationally and was Deputy Chair of national Citizens Advice from 2010 to 2013. She helped launch and still chairs the local CAB charity, BACAB. She lives in Buckingham with her husband, Howard, a former Mayor of Buckingham and now elected Councillor for Buckinghamshire Council. Both enjoy travelling.
Diana is a solicitor and Director of Buckingham based law firm Chandler Ray. She had been a passionate supporter of the aims and objectives of Citizens Advice before she arrived in Buckingham and has enjoyed putting that interest to use both as a Trustee since 2000 and as a volunteer for specialist advice sessions. In her spare time Diana assists with a local youth group, reads widely and enjoys long walks.
She is a business analyst and has worked across various industries. Her role has allowed her to undertake extremely varied work, whether this be designing and implementing a new operating model for a global transformation programme or making content changes to a Japanese website. She loves problem-solving and her role enables her to live this day in, day out. She recognises how vital the Citizen Advice service is for communities such as Wycombe, Aylesbury and Chesham, and wants to help ensure that it remains to be so in these increasingly challenging times. At CA Bucks she is trustee lead for culture.
Lesley worked for 20 years in the management consulting industry latterly as Global Managing Director for Hay Group. She was a senior partner and member of the Ownership Board. She is experienced in strategy development, leadership and business development as well as consulting on people and change. Before entering consulting she was a Human Resources Director in the public sector and spent some time working for Bucks County Council. Since 2016, Lesley has established a start-up business which focuses on leadership and team development, culture change and executive coaching. She is also a Council member of the RNLI and was formerly a Trustee of Pohwer a local advocacy charity. She was a Trustee for Chiltern Citizens Advice for three years and a member of the Fundraising Sub Committee. At CA Bucks she is the lead Trustee for service delivery.
Farrukh has a background in marketing, technical support and project management having worked for over 30 years with some of the leading companies in the international semiconductor industry. He has held Senior Management roles and established several pan-European teams. He also trained and worked as a volunteer Gateway advisor at Citizens Advice Watford, before becoming a trustee and is currently their Chair. His interests include listening to music and worldwide travel.
Julian Ingram is a business leader and senior brand and marketing professional with over 25 years’ experience in using communications to deliver growth for his clients. He has lived in Gerrards Cross for over 20 years. He spent most of his career working for some of world’s largest advertising and marketing services agencies, helping his clients to do better, more creative, marketing. He has managed both individual agencies regional operations and diverse global teams. A key part of his and his client’s business success over the years was his focus on developing people through coaching and mentoring to create high performing teams. Julian now works as a marketing consultant and recently became a founding member of HumanKind; a group of marketeers offering their services Pro Bono to small charities and causes. He is a trustee & NED at the Schelwood Trust, a Multi academy Trust in Slough. He is a graduate of the London School of Economics and a Fellow of the Institute of Practitioners in Advertising and brings to our board experience in strategy, marketing, communication and business development and wants to use these skills to help create a better understanding of CABucks, attract increased funding and market our services better.
After 20 years working for a major computer manufacturer, including roles as Marketing Manager for Europe and Director of East and SE Europe Region, he set up with a colleague, and ran successfully for many years, a Marketing and Sales Management Consultancy mainly supporting IT and professional services companies. Latterly he worked as an Interim Manager focused on Business Planning and Business Development in the NHS and Education sectors. In his role as trustee of Citizens Advice High Wycombe, he acted as Vice Chair and chaired the Strategy and Operations Committee. Recently he has chaired the committee co-ordinating funding activities across the Bucks CAs.
Susan is the Global HR Director for Kantar Media’s 5,000 strong Operations and IT Business Unit. She joined Kantar 19 year ago & has held a number of senior HR roles within the Group during that time. Previously she was employed by The London Underground as Head of HR for 3 Engineering divisions & held Regional & Head Office HR positions in Mothercare & BHS.
She has wide experience in culture change, organisation design and for the past year – remote working! On the personal side, she lives in a small village between Aylesbury & Buckingham with her husband & 2 cats & enjoys the Theatre, attending concerts & is a passionate Queen fan!
In her previous role as trustee for Citizens Advice High Wycombe, she was a member of the HR Sub Committee. As a new trustee, to the CA Bucks Board she is looking forward to gaining a detailed understanding of the combined organisation & to contribute towards its ongoing success.
Russell is Company Secretary and Trustee, currently working as Trust (Company) Secretary at Royal Free London group of NHS hospitals. He was previously in a similar role at NHS Buckinghamshire Clinical Commissioning Group, which is responsible for arranging and contracting healthcare services for the population that it serves. Other career roles have included patient safety, change and press office, whilst also a Trustee in the Watford area for the Relate relationship guidance charity and previously school governor. This role is perfect in continuing to get involved in helping people with their daily lives and making a difference.
Karen is a former Chief Executive for 18 years, most recently of Wycombe Council. She now runs her own leadership coaching practice in the UK and overseas, in the public, charity and private sectors, and is a Technical Assessor for CE and Director recruitment nationally. She is a Member of Council at Bucks New University where she chairs a committee on maximising educational and social experience for students, and is a member of the Remuneration Committee. She is also a Vice Chair of Community Impact Bucks. She holds a BSc in Anthropology from University College London (UCL) and postgraduate DMS from Hertfordshire Business School. She started her career as an Environmental Health Officer in the London Borough of Haringey, dealing with housing, safety and neighbourhood issues in that highly pressured area, later moving into environmental management and sustainability. Karen has lived and brought up her family in High Wycombe for 23 years.
Tessa has over 30 years experience in organisation development and change gained both in the U.K. and internationally. She has worked at senior level for many blue-chip organisations including HSBC, PwC, Sky and Coca Cola. In 2010 Tessa set up her own company where she worked with clients such as BP, Brewin Dolphin and Cancer Research. Building capability and behaviour change are key pillars of Tessa’s organisational change work. Tessa holds an MSc in Organisational Behaviour and she is a qualified executive coach.
Tessa was a Governor/Trustee with a large Academy school for 8 years where she also chaired the Learning, Curriculum and HR committees. She also volunteered with The Princes Trust as a mentor to young people.
Tessa joined Citizens Advice Bucks in November 2021 to share her experience and expertise where it adds value to this highly valued organisation.