Citizens Advice Bucks website accessibility statement
This accessibility statement applies to https://citizensadvicebucks.org.uk/
We want as many people as possible to be able to use this website and find it useful. This website is run by Citizens Advice Bucks. You should be able to:
easily understand our content
- view images and multimedia – including videos, animations and audio
- read text with good colour contrast
- skip to main content using a keyboard
For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
We are continuing to assess the design of the website and make amendments where needed in the future. There may be areas where text is difficult to read over an image, or adjacent blocks of colour may be difficult for certain levels of colour blindness.
Accessibility can be helped by using the accessibility tool, as denoted by the icon of a blue figure on a white circle, in the top left of your screen. With this tool, you can access these settings:
- Font resize
- Keyboard navigation
- Change font
- Contrast and colour variations
- Underline and highlight links
- Clear cookies AbilityNet has advice on making your device easier to use if you have a disability.
We aim to make the website text as simple as possible to understand.
We aim to avoid using excessive graphics for the use of portraying information and to provide alternative (alt tags) text equivalents with all images.
If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording, please email: [email protected] We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We are ongoing working on the accessibility of this website. We’re always looking to improve the accessibility of this website. If you think we’re not meeting accessibility requirements, please contact us on [email protected]
Enforcement procedure: The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Citizens Advice Bucks are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. As above, this is ongoing work.
The guidelines have three levels of accessibility (A, AA and AAA). Level AA is chosen the target for this website. We aim to meet or exceed this level.
Contacting us by phone or visiting us in person
We provide a textphone service for people who can’t hear or speak on the phone. You can find out more about textphone on the Relay UK website.
Most of our offices have audio induction loops. We can arrange a British Sign Language (BSL) interpreter if you contact us before your visit. Find out how to contact us.
You can read our Reasonable Adjustment Policy for Citizens Advice Bucks Service Users for more information on this.
Preparation of this accessibility statement
This statement was prepared on 15th May 2023