We work hard to ensure our clients receive the best possible service, however we recognise that sometimes improvements may be needed. We value your feedback to give us the opportunity to put things right and improve the service.
We want everyone who comes to us to be happy with the service and advice we provide. If you feel that your experience does not reflect this and you wish to make a complaint you can do so by completing the form below or by writing to:
Head of Service Delivery
Citizens Advice Bucks
2 Pebble Lane
Aylesbury
Buckinghamshire
HP20 2JH
We promise to deal with every complaint professionally and in confidence.
If you wish to find out more about how the service handles complaints please follow this link.
Our debt advice is authorised and regulated by the Financial Conduct Authority.
Every year Citizens Advice Bucks help thousands of people. However, every so often someone comes away from us feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Similarly, you felt that you were not treated with respect or courtesy. Not to mention, our advice didn’t help or was wrong.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. Nevertheless, we want to learn from our mistakes. Also, what you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
