Advice Line- Freephone 0808 278 7938
There is a wealth of information in our Self-Help section, however, if you want to talk to someone, please call our
Advice Line on 0808 278 7938 which is available Monday to Friday 9:30am- 4.30pm (closed on public holidays). It is
staffed by a small team of staff and volunteers and is usually busiest at the beginning and end of the day.
Trained advisers will listen to your issue and find the best way to help solve it. They will provide you with
information to help you act or help you contact an organisation that can help. If you need more time or expertise to
resolve your issue, they will book you in for a ‘Call Back’ or face to face appointment with one of our advisers or
caseworkers.
Sadly, we continue to receive more calls than we can answer and therefore you may find you have to wait, but we
will answer as soon as we can. If the wait is too long, one of these other options may be of help to you:
- Ask us to contact you– you can ask us to contact you either by telephone or email. To do this you will need
to complete a short contact request form. Please complete it with your details, providing as much
information as you can about your issue. Click here to complete the form. - Visit us– the reception areas in our offices are open on certain days to allow vulnerable clients or those with access needs to pop in and speak to someone or to drop off/collect paperwork. Please note they are not able to offer you an ‘on the day appointment’. When it is your turn, someone will speak with you about the best way of getting assistance from an adviser which may be asking you to call our Advice Line or another helpline, completing a contact us form or accessing information via our website. Please note these days can be busy, so please be prepared and patient. Click here to view sessions.
- Search our Online Information– access a wealth of useful and helpful information via our tool here.
- Find other local services-access the details of other organisations who may be able to help via our Service
Search Tool here. - Contact our National team– call our national advice service on 0800 144 8848
- Seek advice for debt issues- contact the Debt Helpline- 0800 240 4420
- Seek advice for consumer issues- contact the Consumer Helpline– 0808 223 1133
- Seek advice on early-stage universal credit claims- contact the Help to Claim Helpline– 0800 144 8 444
- Urgent Need
If you are struggling with an urgent issue e.g. risk of homelessness, bailiffs, no heating/electricity or food, then
please do not wait but contact one of these helplines who will be able to help:
CA Bucks Food Crisis Helpline– 0808 175 7123
Bucks Council Helping Hands– 01296 531 151
If you have hearing or speech difficulties you can communicate with us over the phone, using the national relay service where you can type what you want to say: 18001 then our adviceline numbers.
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
If your preference is to speak to us in another language other than English, you can request access to a translation
service. Please note we do not have an in-house translation service but can dial in an external translator from
Language Line during your call with us.
