You can use the form linked below to request a call back or an email from one of our advisers. We aim to give comprehensive advice via email so please provide as much detail as you can about your issues and any relevant personal circumstances. This will enable us to provide you with information and advice relevant to you. Although we aim to provide appropriate advice in our first response, sometimes we may ask for more information before we can give advice.
Please ensure your contact details are current. We will manage any details in line with our privacy policy.
We aim for an adviser to come back to you within 5 working days; however, when we are particularly busy it may take up to 10 working days.
If you are making a third-party referral on behalf of someone else, you will need to complete a third-party referral form and upload it via the contact form. You will be given the option to download this on the contact form, but you can also download the third party referral form here.
Please be aware that this service is not suitable if:
· Your issue is urgent, you are facing an emergency or have a deadline to hit.
· You are trying to get an appointment with your local office.
· You are trying to gain an update on the progress of your existing case.
· You wish to remain anonymous.
Urgent Need
If you are struggling with an urgent issue e.g. risk of homelessness, bailiffs, no heating/electricity or food, then please do not wait but contact one of these helplines who will be able to help:
CA Bucks Food Crisis Helpline– 0808 175 7123
Bucks Council Helping Hands– 01296 531 151
We are only able to assist people living in Buckinghamshire. You can find your local Citizens Advice officer here: http://www.citizensadvice.org.uk.
Please note that during busy times the form may be temporarily switched off to allow us time to respond to submitted forms in a sufficient timescale, so please check back later or consider accessing advice through one of these other options available:
· Visit us- for our vulnerable clients or those with access needs our reception areas in our offices are open on certain days for people to pop in and speak to someone. When it is your turn, someone will speak with you about the best way of getting assistance from an adviser. Please note they can be busy, so please be prepared and patient. Click here to view sessions.
· Search our online information– access a wealth of useful and helpful information via our tool here.
· Find other local services-access the details of other organisations who may be able to help via our Service Search Tool here. · Contact our national team- call our national advice service on 0800 144 8848
· Seek advice for debt issues- contact the Debt Helpline- 0800 240 4420
· Seek advice for consumer issues– contact the Consumer Helpline- 0808 223 1133
· Seek advice on early-stage universal credit claims– contact the Help to Claim Helpline- 0800 144 8 44
