There is a wealth of information in our Self-Help section, however, if you want to talk to someone in person you can visit us at one of our offices or one of our outreach locations within Buckinghamshire. Details on how to do this are below.
Reception Open Days
If you have access needs or are vulnerable, reception areas in our offices are open on certain days for you to pop in and speak to someone or drop off/collect paperwork. When it is your turn, someone will speak with you about the best way of getting assistance from an adviser. Please note we are not able to offer an ‘on the day appointment’ when you visit on a reception open day and they can be busy, so please be prepared and patient.
Our aim is to help everyone the best we can depending on your needs and the issue you are dealing with, in a fair manner. If you do not have access needs and there is no immediate emergency, we may ask you to call our Advice Line, another helpline, complete a contact us form on our website or access information via our website.
Our reception open days are as follows:
We will be closed for the Easter Holidays on Friday, the 18th of March, and Monday, the 21st of March.
Aylesbury: Mondays, Wednesdays & Fridays 10am – 2pm
Buckingham: Tuesdays, Wednesdays, Thursdays 10am – 4pm
Chesham: Tuesday 9.30am-12.30pm and Thursday 9.30am-4pm
High Wycombe: Thursday- 10.30am-1pm
For office locations click here
Important Notice: Crisis Support
If you are in crisis, we will do our best to support you immediately or arrange a call back as soon as possible. If your issue falls outside our scope, we will signpost you to an alternative organisation that can help.
Face to Face Appointments
We offer pre-booked face-to-face appointments at each of our offices. These appointments are currently prioritised for clients with access needs or complex advice issues.
For new clients:
- First speak with an adviser via our Advice Line or complete a “Contact us” form.
- Visit one of our offices if you have access needs and we can find best way to support you.
Please note:
We are unable to offer same-day appointments for drop-in visits. However:
If you are in crisis, we will do our best to assist you immediately or direct you to an alternative organisation that can provide urgent support.
Outreach Services
We currently have an outreach service available in Iver. This venue operates their own appointment schedule and can be contacted directly via the details below.
Iver Parish Council Offices, SL0 9ND
Appointments available on the 4th Thursday of the month from 10am-12pm. Contact number: 01753 655331
