Citizens Advice Bucks is delighted to announce the success in securing a generous grant of £10,000 from The National Lottery Community Fund. This will aid in its digital transformation by carrying out consultations with the people of Buckinghamshire over the future shaping of its online advice services.
The new funding from The National Lottery Community Fund, which distributes money raised by National Lottery players for good causes and is the largest funder of community activity in the UK, will enable Citizens Advice Bucks to add a digital branch to its services.
“As a charity, the organisation is hoping to provide a mix of in person, digital, telephone and home visiting advice appointments as well as
advice in the community via advice clinics. We want to begin the conversation early with our clients so they can tell us how our service can be the most accessible for them. Citizens Advice helps so many people and many have extra support needs. We know that some people have adapted quickly during the pandemic to using digital services and we want to keep this momentum going by looking at how a digital service can complement our in-person advice’ Jane Mordue the chair of trustees remarked.
The charity, which provides free and confidential advice to all in Buckinghamshire, will be using this funding to research and plan how they can best transform and enhance their services. This will lead to not only being able to give advice to clients via video calls but also opportunities for self-help stations that will be identified and established throughout the county.
During Covid-19 and whilst going through a successful merger the charity moved their services away from face to face and provided a successful telephone advice service to over 10,000 people in Bucks (2020-2021). However the local charity wants to progress further. Anna Day, Head of Development and Communications says:
‘Our clients have been able to talk to us when they need us but we want to keep pace with modern expectations. Digital technologies have created new ways for us to serve our clients and it is important that we work with these developments so that we can not only meet more demand but offer a tailored and streamlined service to the people we help.’
Adding to this Max Molho, who is a specialist adviser helping clients who are elderly or more vulnerable adds:
‘Whilst it is exciting that we will be able to look into ways of keeping with the times it is important to note that we will still very much be there for those who will not be able to access our services these ways. Citizens Advice has always been here for everyone and will continue to be so.’
If you have used the service in the last year the charity is currently undertaking some research to find out your opinion on not only the service you received but also your opinion on a digital transformation. The questionnaire can be found here: https://www.surveymonkey.co.uk/r/CKV6R7K