Interested in Volunteering?

"*" indicates required fields

Personal Details

Your Name*

Prefix First Last

Your Address*

Street Address Address Line 2 City County / State / Region Post Code

Phone Number*

Email Address*

Enter Email Confirm Email

Volunteer role, skills and experience

Please select which role(s) you are interested in*

Enquiry Adviser Volunteer

Session Support Volunteer

Charity Ambassador

Please tell us about any paid employment, volunteering or training you have done over the last few years*

Why do you want to volunteer for Citizens Advice?*

Describe any skills you have that would be useful for the role(s) you’re interested in (please refer to the relevant role(s) description)

What do you think are the main problems facing your community?

Availability

Enquiry advisers - during the training period volunteers will be required to be available for at least 12 hours a week in a combination of attendance in the office, online sessions, and self-study. After that, a minimum of one day/two half days (flexible) per week for a minimum of 1 year is requested.

Session Support volunteers will have an initial induction and training “on the job” with supervision and will be requested to commit to one day/two half days (flexible) per week for a minimum of 6 months.

During the training, we will run (a minimum of) 1 online group session per week and 1 client call observation session per week. Please indicate availability for these:

Morning*

Insert times, e.g. 9.30 - 13.00 or type "NA" if not applicable.

Monday

Tuesday

Wednesday

Thursday

Friday

Afternoon*

Insert times, e.g. 13.00 - 17.00 or type "NA" if not applicable.

Monday

Tuesday

Wednesday

Thursday

Friday

Which of these Bucks Citizens Advice offices would be your preferred location?*

Please see the addresses on our offices page

Aylesbury

Buckingham

Chesham

High Wycombe

Is there anything you would like to say about yourself?

Please tell us about any specific needs you would like us to consider, either at interview or if we offer you a volunteer role

e.g. - a hearing loop, wheelchair access, an afternoon interview etc. This information will be treated as strictly confidential.

Is there any equipment or support that we can provide to help you carry out the volunteer role itself?

This information will be treated as confidential. Please be assured that we will be supportive in discussing any adjustments with you at any stage of the recruitment and selection process.

References

Please give the names and contact details of two people, who know you in a work related, academic or professional capacity. This could be an employer, teacher, tutor, a colleague, or former colleague where you have worked or volunteered before. It could also be someone who knows you well (but not a member of your family).

Referee 1

Name*

Prefix First Last

Phone Number

Email Address*

In what capacity do they know you?*

Referee 2

Name*

Prefix First Last

Phone Number

Email Address*

In what capacity do they know you?*

Our policy on convictions

Having a criminal record is not in itself a barrier to volunteering, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role.

Anyone with a caution or conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer.

Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974?*

For more information see: http://hub.unlock.org.uk/knowledgebase/a-simple-guide-to-the-roa/

Yes

If YES, please provide details of the offence and the date of conviction*

If you are concerned about this and would like to discuss your individual circumstances further, please contact Irina Bondareva, Training & Volunteer Manager on [email protected]

Entitlement to work or volunteer

If you are from outside the EU / EEA, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardizing your visa status.

If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency (www.gov.uk/contact-ukvi-inside-outside-uk)

When did you last use the Citizens Advice service?

Former clients can, and do, make excellent volunteers in a range of roles and having been a recent user of our services is not necessarily a barrier to volunteering. There can be times where we might feel a gap between using our services and becoming a volunteer would be appropriate, but this is something we would discuss with you.

Declaration*

All the information I have provided above is accurate to the best of my knowledge.

How we will use your information

The information you give us on this form will be used to help us decide whether to recruit you as a volunteer - this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment process and will be stored securely. We will retain unsuccessful application forms for up to 1 year from the date the application form was received.

If you are recruited, we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.

All use of volunteer information will be relevant to their involvement, and may include:

Contacting volunteers when necessary
Making changes to role, support or equipment to improve accessibility
Monitoring statistical details of our volunteers
Providing ongoing support to volunteers
Monitoring the quality of advice given to clients
Addressing problems or complaints

You have legal rights over your data, including access to it, and the right to ask that it is corrected, restricted or deleted. There is more information on these rights on the Information Commissioner’s Office website: www.ico.org.uk

If you have any questions about the use of your data, please contact Irina Bondareva, Training & Volunteer Manager at [email protected]

Where did you see information about this volunteer role?*

If Other, please specify*

Data Protection Act 1988

As part of the recruitment procedure we may collect and store sensitive personal data about you. We are required by law to obtain your consent to such data being recorded. It is our policy to store data relating to recruitment procedures for upto a year after the date on which it is submitted. Any information of this nature will be treated confidentially. Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

For the purposes of the Act, the Data Controller is Citizens Advice Bucks.

Consent*

I give my consent to sensitive personal information being recorded and stored.

Phone

This field is for validation purposes and should be left unchanged.

Cookie	Duration	Description
cf_clearance	1 year	Description is currently not available.
checked	session	No description available.
elfsight_csrf	session	Description is currently not available.
elfsight_viewed_recently	less than a minute	Description is currently not available.
JSESSIONIDCORS	session	No description available.
partner	session	No description available.
VISITOR_PRIVACY_METADATA	5 months 27 days	Description is currently not available.

Cookie	Duration	Description
VISITOR_INFO1_LIVE	5 months 27 days	YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
YSC	session	Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id	never	YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt.innertube::nextId	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_session_id	session	Cookie set by G2 to store the visitor’s navigation by recording the landing pages. This allows the website to present products and indicate the efficiency of the website.
CONSENT	2 years	YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.

Personal Details

Volunteer role, skills and experience

Availability

References

Referee 1

Referee 2

Our policy on convictions

Entitlement to work or volunteer

How we will use your information

Data Protection Act 1988

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Personal Details

Volunteer role, skills and experience

Availability

References

Referee 1

Referee 2

Our policy on convictions

Entitlement to work or volunteer

How we will use your information

Data Protection Act 1988

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